AVAILABILITY OF GOODS
From time to time, some Goods may be out of stock or unavailable and we may not be able to fulfill all or part of your Order. If this happens, we will refund you the price paid for the Goods impacted.We may withdraw or suspend from sale any Good displayed on the Website, either temporarily or permanently, at any time. The Establishment Coffee Company will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Good. Where a Good which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Good has already been processed, we will refund any money paid to us.The Establishment Coffee Company reserves the right not to honour any incorrect offers represented on the Website made by genuine human or system error. Where your Order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), we will reject that part of the Order affected by the error. You will be refunded the value of that part of your Order affected by the error and The Establishment Coffee Company will fulfill the remainder of your Order. If your Order is affected by a genuine error (including in a description, image or Price), we reserve the right to cancel your Order and refund any money paid to us. You acknowledge and agree that:

• all pictures and images of Goods displayed are for illustrative purposes only;

• any accessory featured with the Goods is for illustrative purposes only, and may be sold separately; and

• where we provide measurements in the description of a Good, the measurements may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Good is suitable for your purpose prior to submitting your Order (including whether there is appropriate and safe access to your Delivery Address for delivery of the Good).

ORDER CANCELLATIONS

You should carefully check that your Order is accurate before you submit it. Unless provided for under these Terms or as otherwise agreed by The Establishment Coffee Company, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the Delivery Address provided by you in an Order. If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel your Order and refund any money paid. Delivery Fees will not be refunded if you return Goods for change of mind or you made an incorrect selection. Goods can only be returned in accordance with your rights at law. If you are seeking a refund, please contact us at info@establishmentcoffee.com.au to discuss your refund request. The Establishment Coffee Company will process any refunds within a reasonable time of agreeing to do so. If the original payment was made on a credit card, refunds will be processed on the same card as the original payment was made.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@establishmentcoffee.com.au and send your item to: The Establishment Coffee Company, 10/36-38 Newheath Drive, ARUNDEL QLD 4214, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: The Establishment Coffee Co Pty Ltd, 10/36-38 Newheath Drive, ARUNDEL QLD 4214, Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.